Privacy Policy

1. Information We Collect

1.1 Personal Information Provided Directly by You

When you register for a 7ikot account or use our services, we collect personal information that you voluntarily provide to us. This information is necessary to create and maintain your account, verify your identity, process financial transactions, and comply with legal and regulatory requirements. The categories of personal information we collect directly from you include:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (such as passport number, driver's license number, or national ID number)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Account Credentials: Username, password, security questions and answers, and two-factor authentication settings
• Financial Information: Bank account details, payment card information (card number, expiration date, CVV), e-wallet account identifiers (GCash number, PayMaya account), cryptocurrency wallet addresses, and transaction history
• Verification Documents: Copies of government-issued photo identification, utility bills, bank statements, and other documents submitted for identity verification and Know Your Customer (KYC) compliance
• Communication Content: Messages, inquiries, feedback, and other communications you send to our customer support team or post through platform features

1.2 Information Collected Automatically

When you access or use the 7ikot platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies. This information helps us understand how you interact with our services, identify technical issues, prevent fraud, and improve platform performance. Automatically collected information includes:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address, device ID, and advertising ID)
• Usage Data: Pages viewed, games played, bets placed, time spent on different sections of the platform, click patterns, navigation paths, and features used
• Location Data: IP address-based geolocation information to verify that you are accessing the service from a permitted jurisdiction
• Transaction Data: Details of deposits, withdrawals, wagers, wins, losses, bonus claims, and other financial activities conducted through your account
• Technical Logs: Server logs, error reports, performance metrics, and diagnostic data related to platform functionality and security

1.3 Information from Third-Party Sources

We may receive additional information about you from third-party services and data providers to verify your identity, prevent fraud, comply with legal obligations, and enhance our services. Third-party information sources include payment processors (who provide transaction verification and fraud screening data), identity verification services (who confirm the accuracy of personal information and documents you provide), credit reporting agencies (in jurisdictions where applicable), public databases and records (such as sanction lists and politically exposed persons databases), and marketing partners (who may provide anonymized demographic and interest data for advertising purposes, subject to your consent where required).

2. How We Use Your Information

2.1 Primary Business Purposes

7ikot uses the personal information we collect for various purposes related to providing, maintaining, and improving our gaming services. Our primary uses of your data include:

Account Management and Service Provision: We use your personal information to create and maintain your account, authenticate your identity when you log in, process your deposits and withdrawals, manage your account balance and transaction history, enable you to place bets and play games, track your gaming activity and preferences, administer bonuses and promotions, calculate and distribute winnings, and provide customer support in response to your inquiries.

Identity Verification and Compliance: To comply with legal and regulatory requirements applicable to online gaming operators in the Philippines, we use your information to verify that you meet age and eligibility requirements (21 years or older), confirm your identity and residential address, screen against sanction lists and databases of prohibited individuals, conduct Know Your Customer (KYC) and anti-money laundering (AML) checks, investigate suspicious activity or potential fraud, and respond to lawful requests from government authorities, regulators, and law enforcement agencies.

Platform Security and Fraud Prevention: Protecting the security and integrity of the 7ikot platform and safeguarding our users from fraudulent activity requires using your information to monitor for unusual betting patterns or suspicious account activity, detect and prevent multiple account fraud, bonus abuse, and other terms violations, verify the legitimacy of financial transactions and payment instruments, identify and block access from prohibited jurisdictions or high-risk sources, investigate player disputes and complaints, and maintain audit logs for security and compliance purposes.

2.2 Marketing and Communications

Subject to your consent and communication preferences, we may use your contact information to send you promotional offers, bonus announcements, tournament invitations, newsletters featuring new games and features, personalized recommendations based on your gaming activity, updates about changes to our terms, policies, or services, and other marketing communications related to 7ikot services. You may opt out of marketing communications at any time by adjusting your account preferences, clicking the "unsubscribe" link in promotional emails, or contacting customer support. Please note that even if you opt out of marketing communications, we will still send you essential transactional and account-related notifications.

2.3 Analytics and Improvement

We analyze usage data and player behavior to understand how users interact with our platform, identify popular games and features, detect technical issues and optimize platform performance, develop new games and services that align with player preferences, personalize your gaming experience and recommendations, measure the effectiveness of marketing campaigns and promotions, and conduct research and statistical analysis to improve our business operations.

3. Legal Basis for Processing (Philippine Context)

Under the Philippine Data Privacy Act of 2012 and its implementing rules and regulations, 7ikot processes your personal information on the following legal bases:

Consent: By creating an account and using the 7ikot Service, you provide explicit consent to the collection, use, and processing of your personal information as described in this Privacy Policy. You may withdraw your consent at any time by closing your account, though this will terminate your access to the Service and may prevent us from fulfilling certain legal obligations.

Contract Performance: Processing your personal information is necessary to perform the Terms and Conditions contract between you and 7ikot, including providing gaming services, processing financial transactions, managing your account, paying out winnings, and enforcing our terms.

Legal Obligation: We process certain information to comply with legal and regulatory obligations imposed on online gaming operators, including age verification requirements, anti-money laundering regulations, responsible gaming laws, tax reporting obligations, and requirements to cooperate with law enforcement and regulatory investigations.

Legitimate Interests: We process information where necessary for legitimate business interests that are not overridden by your privacy rights, such as preventing fraud and maintaining platform security, improving our services and user experience, conducting analytics and research, protecting our legal rights and property, and ensuring the integrity of gaming outcomes.

4. Information Sharing and Disclosure

4.1 When We Share Your Information

7ikot does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

Service Providers and Business Partners: We share personal information with carefully selected third-party service providers who assist us in operating the platform and delivering services. These include payment processors who handle deposits and withdrawals, identity verification providers who confirm your personal information and documents, game developers and providers who supply the casino games, live dealer services, and sports betting platforms available through 7ikot, customer support service providers who assist with inquiries and technical issues, data hosting and cloud storage providers who maintain our servers and databases, cybersecurity firms who monitor for threats and vulnerabilities, marketing and analytics partners who help us understand user behavior and improve our services, and accounting, legal, and auditing firms who support our compliance and business operations.

All service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws. We conduct due diligence on service providers to ensure they maintain appropriate security measures.

Legal and Regulatory Authorities: We may disclose your information to government agencies, regulators, law enforcement, and other authorities when required by law or when we believe in good faith that disclosure is necessary to comply with legal obligations (such as court orders, subpoenas, or regulatory investigations), enforce our Terms and Conditions and other agreements, protect the rights, property, and safety of 7ikot, our users, and the public, prevent or investigate fraud, security breaches, or other illegal activity, or respond to emergencies involving danger of death or serious physical injury.

Business Transfers: If 7ikot undergoes a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the successor entity as part of that transaction. In such cases, we will notify you of the transfer and any choices you may have regarding your information.

4.2 Cross-Border Data Transfers

Your personal information may be transferred to and processed in countries other than the Philippines where our service providers, partners, or data centers are located. These countries may have data protection laws that differ from Philippine law. When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives adequate protection, including using standard contractual clauses approved by data protection authorities, conducting assessments of data protection laws in recipient countries, and ensuring service providers commit to protecting your data in accordance with this Privacy Policy and applicable laws.

5. Data Retention

7ikot retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods vary depending on the type of information and the purposes for which it is used:

Active Account Data: While your account remains active, we retain all account information, transaction records, gaming history, and communications to provide ongoing services, comply with legal obligations, and resolve disputes.

Closed Account Data: After you close your account, we retain certain information for a period of time to comply with legal, tax, and regulatory obligations (typically five to ten years depending on the type of record), resolve any outstanding disputes or claims, prevent fraud and abuse by individuals attempting to circumvent account restrictions, and maintain accurate business records and audit trails.

Marketing Data: If you opt out of marketing communications, we will retain minimal information (such as your email address) on a suppression list to ensure we do not contact you again, but we will not use this information for any other purpose.

Anonymized Data: We may retain anonymized or aggregated data that does not identify you personally for research, analytics, and business improvement purposes indefinitely, as this data is not subject to data protection regulations once it can no longer identify individuals.

6. Data Security Measures

7ikot implements comprehensive technical, organizational, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmission between your device and our servers uses SSL/TLS encryption (256-bit), and sensitive data stored in our databases is encrypted at rest using industry-standard encryption algorithms
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job duties, and all access is logged and regularly audited. We implement role-based access controls and require strong authentication for employee access
• Network Security: Our systems are protected by firewalls, intrusion detection and prevention systems, and regular security scans to identify and address vulnerabilities
• Secure Data Centers: Our servers are housed in secure data centers with physical access controls, surveillance, environmental controls, and redundant systems to prevent data loss
• Security Monitoring: We continuously monitor our systems for suspicious activity, unauthorized access attempts, and potential security threats, with incident response protocols in place
• Employee Training: All 7ikot personnel undergo regular training on data protection, security best practices, and privacy compliance to ensure they handle your information appropriately
• Vendor Management: Third-party service providers are vetted for security practices and contractually required to implement appropriate safeguards for personal information they process on our behalf

While we employ robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your personal information at your own risk. We encourage you to take steps to protect your account security, including using strong, unique passwords, enabling two-factor authentication, keeping your login credentials confidential, and promptly notifying us if you suspect unauthorized account access.

7. Your Privacy Rights

7.1 Rights Under Philippine Data Privacy Act

As a user of 7ikot services, you have certain rights regarding your personal information under the Philippine Data Privacy Act of 2012. These rights include:

Right to be Informed: You have the right to be informed whether personal information pertaining to you is being processed, including the purposes of processing, the categories of data concerned, and the identity of data recipients.

Right to Access: You have the right to reasonable access to your personal information held by 7ikot, including the right to obtain copies of such information in an accessible format.

Right to Rectification: You have the right to correct inaccurate or incomplete personal information about you. You can update most account information directly through your account settings, or contact customer support for assistance.

Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, when you withdraw consent (where consent was the legal basis for processing), or when the information has been unlawfully processed. Note that this right is not absolute, and we may retain information where required by law or for legitimate purposes such as legal claims, regulatory compliance, or fraud prevention.

Right to Object: You have the right to object to processing of your personal information for direct marketing purposes at any time. You may also object to other processing based on legitimate interests by providing grounds relating to your particular situation.

Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another service provider where technically feasible.

Right to Suspend or Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing conducted before withdrawal.

7.2 Exercising Your Rights

To exercise any of these rights, you may submit a request through your account settings for certain actions (such as updating information or adjusting communication preferences), contact our customer support team via live chat or email at [email protected], or write to our Data Protection Officer at the address provided in the Contact section below. We will respond to your request within the timeframe required by applicable law (typically within 30 days). To protect your privacy and security, we will verify your identity before processing certain requests.

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

7ikot uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your use of the platform and to provide, maintain, and improve our services. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage. The types of cookies we use include:

Essential Cookies: These cookies are necessary for the platform to function properly and cannot be disabled. They enable core functionality such as security, authentication, and load balancing.

Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your language preferences, game settings, and login status.

Analytics Cookies: These cookies help us understand how users interact with the platform by collecting information about pages visited, time spent on different sections, and navigation patterns. We use this data to improve our services and user experience.

Advertising and Marketing Cookies: These cookies track your browsing activity to deliver personalized advertisements and measure the effectiveness of marketing campaigns. Third-party advertising partners may also place cookies on your device with your consent.

8.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. You can also delete cookies that have already been set. However, if you disable or refuse essential cookies, please note that some features of the 7ikot platform may not function properly or may be unavailable. For more information about managing cookies in specific browsers, please consult your browser's help documentation. Some browsers also offer "Do Not Track" signals; however, there is no industry consensus on how to respond to these signals, and 7ikot does not currently respond to Do Not Track requests.

9. Children's Privacy

The 7ikot Service is intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21 years of age. Our registration process requires users to confirm they meet the minimum age requirement, and we implement age verification procedures to prevent underage access. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and permanently close the associated account. If you believe we have collected information from someone under 21, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10. Third-Party Links and Services

The 7ikot platform may contain links to third-party websites, applications, or services that are not owned or controlled by 7ikot. This Privacy Policy applies only to information collected by 7ikot and does not cover the practices of third-party sites or services. We are not responsible for the privacy practices, security, or content of third-party platforms, and we encourage you to review their privacy policies before providing any personal information. When you click on a link to a third-party site or use a third-party service integrated into our platform (such as payment processors or identity verification providers), you leave the 7ikot platform and are subject to the third party's terms and privacy policies. Your interactions with third parties, including any information you provide to them, are governed by their own policies, not this Privacy Policy.

11. Changes to This Privacy Policy

7ikot reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting the updated Policy on our website with a revised "Last Updated" date, sending an email notification to the address associated with your account, and/or displaying a prominent notice on the platform. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. If you do not agree to the modified Privacy Policy, you should discontinue use of the Service and close your account.

12. International Users

7ikot primarily serves users in the Philippines and processes personal information in accordance with Philippine data protection laws. If you access the Service from outside the Philippines, please be aware that your information may be transferred to, stored in, and processed in the Philippines, where data protection laws may differ from those in your country of residence. By using the Service, you consent to the transfer of your information to the Philippines and acknowledge that it will be subject to Philippine law. For users in jurisdictions with data protection regulations that provide additional rights (such as the European Union's General Data Protection Regulation), please contact us to understand how those regulations may apply to your information.

13. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us through the following channels:

If you are not satisfied with our response to a privacy concern or believe we are processing your personal information in violation of applicable law, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) or the relevant data protection authority in your jurisdiction.

14. Acknowledgment and Consent

By creating a 7ikot account, accessing the Service, or using any of our features, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. You consent to the collection, use, disclosure, storage, and processing of your personal information as described herein. You confirm that all information you provide is accurate, current, and complete, and you agree to promptly update your information if it changes. You understand that failure to provide certain required information may prevent us from providing services to you or limit your ability to use certain features of the platform.

This Privacy Policy works in conjunction with our Terms and Conditions and other policies referenced therein. By using the 7ikot Service, you agree to comply with all applicable terms and policies. If there is any conflict between this Privacy Policy and our Terms and Conditions, the Terms and Conditions shall prevail.